Throughout these terms and conditions:
1.1.1. references to "we", "the Company", or "us" refer to www.betx5.com. 1.1.2. References to the "website" refere to www.betx5.com website, which is wholly owned and operated by the Company;
1.1.3. References to the "services" refere to the online gambling operated and provided by the Company via the website and any other games and activities which may be added to the website from time to time;
1.1.4. References to the "software" refer to all computer software programs downloadable from the website;
1.1.5. References to the "betx5 Product/s" refer to the website, the Software, and the Services collectively; and
1.1.6. References to "you" or "your" or the "customer" refer to any person who uses the betx5 Products under these terms and conditions.
1.1.7. References to the term "account" refer to the betting account of the customer on www.betx5.com".
1.2. Application of these terms and conditions
1.2.1. These terms and conditions govern all bets accepted by us and all your usage of the betx5 Product/s. To hold an account with us it is a condition that you agree to accept these terms and conditions. By registering on the website, opening an account with us or using the betx5 Product/s, you are deemed to have fully accepted to be bound by these terms and conditions.
1.2.2. betx5 is authorized by the Curaçao Gaming Authority of Curaçao to offer remote gaming, and is regulated by this authority for the purposes of operating online betting, casino and poker. However, such betting may not be legal in other jurisdictions and the Company makes no representation as to the legality of its online betting in other jurisdictions. This agreement shall be governed by and interpreted in accordance with the laws of Curaçao and you agree to submit to the non-exclusive jurisdiction of the Courts of Curaçao.
1.2.3. "Virtual" section is regulated by UK Gambling Commission. "Poker" section is regulated by the Government of Curaçao. "Evolution" section is regulated by the Government of Curaçao.
1.3. Legally binding nature of these terms and conditions
1.3.1. These terms and conditions constitute a legally binding agreement between you and the Company and will govern your use of the betx5 Product/s. Please read these terms and conditions carefully. We reserve the right to make changes to these terms and conditions. However, the Company will ensure that you are notified of such amendment and that your consent to the amendment is requested the first time that you access your account subsequent to any amendment. If you do not agree with the amendment of these terms and conditions, you will not be permitted to continue using the Services.
1.3.2. It remains your responsibility to periodically check the terms and conditions to ensure that you continue to agree with them and you are advised to check these terms and conditions each time you use the Services. Any bet received (but not settled) prior to the time of amendment and notification of amended terms and conditions will be subject to the pre-existing terms and conditions.
2.1. Opening your account
2.1.1. In order to access the Services, you must first register on the website and open an account. The registration is only available to persons aged 18 and over.
2.1.2. When opening your account, you are required to provide certain registration details. You acknowledge that it is your responsibility to ensure that all information supplied is accurate and up to date at all times. We reserve the right to void any winnings if it transpires that you have provided incorrect or misleading registration information.
2.1.3. Only one account is permitted per person. We reserve the right to close any additional accounts and return the deposit amount to you, or treat all such accounts as one joint account, in either case at our discretion.
2.1.5. It is unlawful to deposit funds obtained from ill-gotten means.
2.1.6. All transactions are checked to prevent money laundering and any suspicious transactions will be reported to the Financial Information Analysis Unit.
2.2.1. The registration of a new customer is performed online by entering personal data and selecting an individual user name and user password. The personal password can be changed by the customer online at any time. The registration can be also performed via a web affiliate, whereby you shall be assisted in the registration process. The registrations via both means (online or via web affiliate) shall be subject to the submission of the same documentation and shall be subject to the same procedures.
2.2.2. The company reserves the right to automatically delete unused customer accounts (without any credited amount) after the expiration of a period of three months. In such cases it shall be possible to re-register at any time.
2.2.3. The registration automatically includes the opening of a personal virtual gaming account. The opening of this account is free of charge and is not associated with any obligations for the customer whatsoever.
2.2.4. All financial transactions (in particular deposits of funds, withdrawals, bonus credits, stake money) shall be conducted solely via the personal betting account. Any dispute of payouts or any other bookings entered on the gaming account must be contested with betx5 within 14 working days by e-mail or in writing. After this period expires, such bookings shall be deemed to have been approved by the customer.
2.2.5. The company retains the right to reject a registration without stating the reasons for such.
2.3. Use of your account
2.3.1. Your account is for your sole personal use only and shall not be used for any professional business or commercial purpose.
2.3.2. You shall not allow (either intentionally or unintentionally) any third party including any person under the age of 18, to use your account, passwords or identity to access or use the betx5 Product/s. Bets placed by third parties aware of your user name or passwords will be considered valid and you shall be responsible for any activities undertaken on your account by any such third party. We will not be liable for any such unauthorized use and you will not be refunded any resulting losses incurred regardless of whether or not the third party who participated in the Services had your consent.
2.3.3. We may require from you to change your password or we may suspend your account if we have reason to believe that there is likely to be a breach of the Company's security policies or misuse of the betx5 Product/s.
2.3.4. By placing a real wager or bet on the betx5 Product/s, you warrant that you are and have verified that you are legally permitted to use the betx5 Product/s within all jurisdictions applicable to you, and such use by you does not violate any laws or regulations of any such jurisdiction(s). We reserve the right for whatever reason to restrict your use of the betx5 Product/s at any time if you are found to be in breach of this warranty.
2.3.5. You should check your account balance each time you access the Services. In the event of any errors, it is your responsibility to notify us at the earliest opportunity together with your record of transactions since the balance was last verified in order for us to deal with such error in accordance with clause 3.1.6.
2.3.6. The company may suspend or cancel your account immediately if you breach any of its obligations under these terms and conditions. The refund of any outstanding balance to you will be subject to the provisions of these terms and conditions. The suspension or cancellation of your account will not affect either party's statutory rights or liabilities.
2.3.7. We reserve the right to limit or refuse any bet, stake or other wager made by you through your account at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible.
2.3.8. Monies in your account will not attract any interest.
2.3.9. You understand that by using the Services you may lose money on bets placed and you accept full responsibility for such loss.
2.3.10. You can view your account transactions online in real-time at any time.
2.3.11. If you wish to discuss your account for any reason, please contact one of our customer representatives at email@example.com.
2.3.12. We reserve the right, at our absolute discretion and without notice to you, to add new games and activities to the betx5 Product/s or to discontinue any activity or game or Service at any time.
2.4. Closing your account
2.4.1. We reserve the right, upon providing notice to you, to close your account and refund the balance of your account at our reasonable discretion, at any time. We are not obliged to give reasons for doing so but will make reasonable efforts to give reasons where possible.
2.4.2. You have the right to close your account at any time. If you wish to close your account, you should notify us via e-mail at firstname.lastname@example.org.
2.4.3. Any balance in your account at the time of closure will be credited to your credit card and/or sent to you by cheque or bank transfer. If you have placed any bets, the outcome of which is as yet unknown, and which subsequently you win, the corresponding sums will be sent later when the bet is completed.
2.4.4. Without limiting the other provisions of this clause 2.3, you agree that the Company may (with immediate effect) lock or close your account if:
18.104.22.168. You breach these terms and conditions or the Betting Rules and Procedures;
22.214.171.124. The funds in your account are insufficient for the proposed use of the Services;
126.96.36.199. The Company has reason to believe that your dealings with the Company constitute an illegal or fraudulent activity (and in this event the Company shall not, to the extent permitted by law, be liable to you for any such deposits, nor shall it incur any liability to you where it is required to give information or documentation relating to you to any relevant regulatory authority);
188.8.131.52. The Company suspects that the access to your account may not be carried out by an authorized person;
184.108.40.206. Legal or regulatory requirements require such locking or termination; or
220.127.116.11. Arise security, disrepute or other issues deemed reasonably significant by the Company.
2.4.5. The customer shall have the possibility to bar himself/herself from future betting by applying in writing by letter or e-mail to have his/her account closed.
2.4.6. The customer is prohibited to sell/transfer and/or acquire accounts to/from other players.
2.4.7. The customer is prohibited to transfer funds amongst accounts.
2.4.8. If the Account Holder does not access the Account by logging in using his Account for any period of thirty calendar months, his account shall be deemed to be "Inactive". Inactive accounts will be closed. The balance on the Account shall be remitted to the Player, or if the Player cannot be satisfactorily located, to the Curaçao Gaming Authority. Provided that no claim shall lie against betx5 after it has remitted the balance in a User Account to the Curaçao Gaming Authority.
3.1.1. We only operate the Services in Euros. You cannot use any other currency. We do not offer credit facilities. You are not allowed to place a bet greater than the amount deposited in your account.
3.1.2. You can deposit funds into your account by way of debit or credit card (subject to our acceptance of the relevant card and to our being satisfied that the billing address for the card is that same as the address you provide us when registering) or other methods offered on our website. Other methods of payment will be accepted at our discretion. If we accept payments by other means, the additional charges incurred by this payment may be at your expense. We will warn you of these charges before processing the payment. Deposits may currently be effected at any time (free of charge) by bank remittance (see bank information) or by means of credit card payment (with a charge). After the money amount arrives on the account of the company or electronic confirmation is received of credit card payment, the amount which is deposited shall be credited to the account. Only one credit card may be used for deposits and/or withdrawals for each customer account.
3.1.3. In order to open an account, we may require you to provide us with proof of your identity in the form of such documentation which we may reasonably request in order to perform a satisfactory audit in compliance with all relevant financial or other laws and regulations in force from time to time. If you fail to provide the necessary documentation within a reasonable time after our request, or if you submit fraudulent documentation, we reserve the right to refuse to open an account on your behalf. You will not be able to place any bets with us until we are satisfied that there are sufficient funds in your account.
3.1.4. You are solely responsible for the record, payment and accountability to any governmental or other authority, of any rates, taxes or levies applicable to any winnings received by you from us.
3.1.5. Every request made for withdrawal is thoroughly checked by our employees before being processed. When we have accepted a request for withdrawal from your account, we will send you an email. Only then shall the request for the withdrawal of funds be deemed to have been processed and approved.
3.1.6. You are fully responsible for paying all monies owed to us. Should funds be credited to or debited from your account in error, you must notify us of the error without delay. Any sums credited to you due to the error must be returned to us immediately and any sums debited from your account in error must be returned to you immediately. Funds credited to your account in error shall not be used for betting and we reserve the right to void any transaction involving such funds. The parties agree to indemnify each other in respect of any erroneously credited and/or debited funds.
3.1.7. You will not make any charge-backs, and/or reverse any payments made by you and will reimburse us for any charge-backs, denial or reversal of payments you make and any loss suffered by us as a consequence.
3.1.8. We reserve the right to lock your account if there has been or we suspect any fraudulent payment including use of stolen credit cards or any other fraudulent activity. We may also reverse any pay-out made and recover any winnings on your account. We shall not be liable for any unauthorized use of credit cards whatsoever.
3.1.9. The company, for winnings exceeding Euro 10,000.00 (ten thousand), reserves the right to make payment in more transfers weekly to a maximum amount of Euro 7,000.00 (seven thousand) each.
3.1.10. A player, who wouldn’t have placed any bets, cannot withdraw any money from the Account. A player always needs to have placed at least several bets before he or she is able to withdraw the money.
3.1.11. If a player temporarily closes his Account whilst withdrawals would be pending (i.e. without having been approved), these withdrawals will only be approved once the Account wou 3.2. Security
3.2.1. We maintain your balance in cash, or a cash equivalent. We ensure that 100% of the balance in your account is available for immediate withdrawal. All deposits and withdrawals into your account are made online in real-time.
3.2.2. Your account can only be accessed with your unique user name.
3.2.3. You must keep your user name and passwords strictly confidential. It is your responsibility to safeguard their secrecy and you acknowledge that we shall not be required to maintain user names or passwords if you misplace, forget, lose or are otherwise unable to access the betx5 Product/s unless such inability is caused by an error made by us. If you create a login disk to access your account from different computers or to back-up your account information, you do so at your own risk.
4.1. We are not legally permitted to accept any bets from persons under the age of eighteen years. You warrant that you are over the age of 18 and have the mental capacity to take responsibility for your own actions. We reserve the right to void any bets that have been placed (or we reasonably suspect have been placed) by minors. You confirm that you are aware that underage gambling is a criminal offence.
4.2. Any fraudulent, criminal or suspicious activities will be reported by us to the relevant authorities and credit reference agencies.
4.3. We reserve the right to void any or all bets made by any group of people suspected of acting in conspiracy or concert to defraud us. This can include persons, relatives, organizations, bookmakers and their employees/agents.
4.4. No officer, director, employee, consultant, agent or partner of the Company or any of its group companies or other affiliated companies, or its distributors, suppliers or vendors is permitted to use the betx5 Product/s directly or indirectly. This restriction also applies to relatives of such persons and for this purpose 'relative' includes, but it not limited to, any of a spouse, partner, parent, child or sibling.
4.5. The betx5 Product/s is only open to residents in jurisdictions where participation is legal and not prohibited. You warrant to the Company that you will not access the website or the Services from within a jurisdiction that prohibits gambling. Further, you warrant to the Company that you will not access or register on the website at any time if you are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of your location). You acknowledge that it is your sole responsibility to verify the laws in your jurisdiction, which may prohibit participation in the betx5 Product/s. You are encouraged to seek legal advice before registering and/or placing any bets or depositing any money to verify that your proposed dealings with us are not contrary in any way to such laws. We do not accept any responsibility for your breach of any applicable local or national laws.
4.6. Further to, and without limiting, clause 4.5 above, you must not be resident in the United States of America ("US") or France and the Company will void any wagers that it receives or reasonably suspects have been received from the mentioned jurisdictions. betx5 reserves the right to modify the list of countries/jurisdictions from where it shall not accept any player registrations or bets/wagers.
5.1. Placing a bet
5.1.1. When a bet is placed and accepted, the corresponding amount is charged against your account. You must check that the bet instructions which you have submitted are correct before confirming the bet. After the bet is announced, it is not possible to cancel or change the bet. We reserve the right not to accept, or accept only a part of any bet.
5.1.2. Where a number of bets are submitted by a customer, they will be dealt with in the received order.
5.1.3. A number of bets may be treated as being one when a customer sends multiple copies of the same bet. The Company reserves the right to void bets where there may be evidence of collusion between two or more clients.
5.1.4. The acceptance and payout of bets are subject to different limits. These in particular include limits on the amount of the bet which is placed, betting note limits, maximum payout limits and personal customer limits. These limits are generally subject to change without notice and will be stated on the betting note or listed on the account. The Company reserves the right to limit the stakes of bets before accepting a bet and/or to change the odds before a bet is placed.
5.1.5. All prices are subject to fluctuation. Any bet that is accepted after the official start time will be void unless otherwise stated.
5.2. Valid bets
5.2.1. A bet is only deemed to be valid once a transaction code has been issued, see the Bet Acceptance section of the Betting Rules and Regulations. The bet can then be viewed at "my bets".
5.2.2. You acknowledge that it is your responsibility to ensure that you fully understand the Betting Rules and Regulations and the methods, rules and procedures of Internet gambling in general.
5.2.3. We are not responsible for a bet not being placed for any reason, including but not limited to; computer malfunctions and failure of telecommunications services or internet connections. We will not honor 'bets' that have been submitted to us, but not confirmed as described in clause 5.2.1 above.
5.2.4. You shall not employ or make use of any system or artificial intelligence software including but not limited to machines, computers, software or other automated systems designed specifically to defeat our software. We will not honor any bets pursuant to which you have employed or made use of such systems or artificial intelligence software.
5.2.5. In case of winnings of repeated multiple bets on the same game account the company will pay exclusively the first bet made.
5.3.1. Winnings will be credited to your account following confirmation of the Services result by the Company.
5.3.2. We are not responsible for any lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries sent by you. Any request, prize claims or entry materials which we do receive shall become the property of the Company upon receipt and will not be returned to you and therefore we advise you to retain a copy of any such materials.
5.3.3. The maximum payout for each bet/ticket is € 10.000,00 (ten thousand euros), for any wagered amount, in case of single and/or multiple bets. In case of a system of more columns the maximum payout for each bet/ticket is €25.000,00, for any wagered amount. So, if the sum of the payout of any winning column exceeds the limit of € 25.000,00, betx5 will pay to the client just, and no more than € 25.000,00 in total. In addition, if the payout of any winning column exceeds the limit of € 10.000,00 (ten thousand euros), the user, with regard to those columns, will receive only € 10,000.00 (ten thousand Euros). If it turns out that a user has opened several accounts and has placed the same bet several times, contrary to the General Terms and Conditions redacted on our site, the winning limit applies to the total of the winnings gained from these bets.
5.3.4. Funds in an account are paid out following electronic request by the customer via the "Withdrawal" function. Customers may order the entire funds in their account or only part of the credited amount be paid out as they see fit at any time unless:
18.104.22.168. The funds in the betting account come from a bonus credit note or winnings from a bonus credit note and the bonus amount has not yet satisfied the minimum number of turns for it to be considered as withdrawable.
22.214.171.124. The customer applies for payout for the first time and has not met the respective requirements (payout for the first time).
126.96.36.199. In reviewing the personal customer data it is determined that the data was misrepresented or the customer maintains more than one betting account (in these cases the betting account will be closed and all bets made via the betting account shall be deemed to be null and void).
5.3.5. Payouts shall generally be free of charge to customers unless:
188.8.131.52. They are less than Euro 500 and withdrawal has been requested by means of a top-up of PPS prepaid debit card, in which case you will be charged the higher of Euro 1.50 or 2% of the withdrawal amount.
184.108.40.206. The customer requests that the amount to be paid out be remitted to a bank account for which a standard EU remittance is not possible. All fees shall be borne by the recipient in the case of such remittances abroad.
5.3.6. In order to make the first withdrawal you must send by letter, fax or mail a copy of identity card or passport or any other identity document currently valid (the driver's license will not be accepted), so that we can verify the identity of the client and the personal data. betx5 reserves the right to request additional documentation at any time.
5.3.7. Amounts may be remitted only to the same account from where the funds paid into the player's account originated.
5.4.1. If a dispute arises and is not covered by these terms and conditions, our customer service team (email@example.com) will do their best to resolve it on a basis of good faith and fairness in accordance with our internal complaints procedures.
5.4.2. All disputed prices and/or bets must be contested within 14 working days of the settlement of the bet or the settlement will be deemed to have been accepted by you.
5.4.3. Should the Player not be satisfied with the resolution of such complaint by, a further complaint may be addressed to the Curaçao Gaming Authority
5.4. Bonuses and promotions
5.5.1. All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your account must be used in adherence with such terms and conditions. We reserve the right to withdraw any promotion, bonus or special offer at any time.
5.5.2. If you participate in a promotion, you must not cash-in before fulfilling the requirements and rules of that particular promotion, as set out on our website.
5.5.3. If a customer abusively maintains several accounts, any credited bonus amounts shall be cancelled and subtracted from the original customer account.
6.1. The Company will endeavor to provide the betx5 Product/s using its reasonable skill and care. Save where required by law, the Company makes no warranty or representation, whether express or implied, in relation to the betx5 Product/s.
6.2. The Company makes no warranty that the betx5 Product/s will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the betx5 Product/s is free of viruses or bugs, nor does the Company make any warranty as to the full functionality, accuracy, reliability of the materials supplied by the Company or results of the Services or the accuracy of any information obtained by you through the Services. If a fault occurs in the service you should report it to (firstname.lastname@example.org) and we will attempt to correct the fault as soon as we reasonably can.
6.3. Your access to the betx5 Product/s may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. In this event, the Company will attempt to restore the Services as soon as it reasonably can.
7.1. You agree that your use of the betx5 Product/s is at your sole risk.
7.2. We shall not be responsible or liable to you for any loss of content or material uploaded or transmitted through the betx5 Product/s and you confirm that we will not be liable to you or any third party for any modification to, suspension of or discontinuance of the betx5 Product/s.
7.3. We reserve the right to withdraw the betx5 Product/s or elements of it, including the Services at any time, and will not be liable to you as a result of any such action.
7.4. We will not be held responsible for any typing, technical, or human error in the operation of the betx5 Product/s. In the event of error, we reserve the right to either void any affected bets or to correct the error. Where a correction by the Company changes the terms of a bet, you will be given an opportunity to accept the revised terms before the bet is deemed corrected.
7.5. Where we are in breach of these terms & conditions, we shall only be responsible for any losses suffered by you as a result of and to the extent that such losses are a consequence foreseeable to both us and you at the time you last accepted the terms and conditions.
7.6. Our liability under clause 7 above shall be limited to an amount equal to the maximum payout available.
7.7. We will under no circumstances be held liable for any damages or losses of an indirect nature that are deemed or alleged to have resulted from or been caused by the betx5 Product/s, or its content including, without limitation, delays or interruptions in operation or transmission, communication line failure, any persons use or misuse of the website, Services or their content, any errors or omissions in content, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss.
7.8. We do not exclude or limit liability for death, personal injury caused by negligence or for fraud.
7.9. We will not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.
7.10. We reserve the right to withdraw the website, or the Services or elements of either at any time, and save for any rights that you may have over deposited funds in your account, will not be liable to you as a result of any such action.
8.1. The Company grants you the non-exclusive, non-transferable, non-sub-licensable right to install and use the computer software programs downloadable (or otherwise) from the website (the "Software") and all content derived from it, including the copyright and all intellectually property rights therein, in connection with the Services and in accordance with these terms and conditions. You may install the Software onto a hard disk or other storage device and make backup copies, for your personal use only in connection with the Services through a computer which you are the principal user. You must not:
8.1.1. Use, copy, modify, create derivative works from or distribute the Software, any part of it, or any copy, adaptation, transcription, or merged portion of it, except to the extent that the foregoing acts are permitted by law;
8.1.2. Decode, reverse engineer, disassemble, decompile or otherwise translate or convert the Software or any part of it, except to the extent that the foregoing acts are permitted by law;
8.1.3. Transfer, loan, lease, assign, rent, or otherwise sublicense the Software;
8.1.4. Remove any copyright, proprietary or similar notices from the Software (or any copies of it);
8.1.5. Make the Software available to any third party through a computer network or otherwise.
8.2. The name "betx5", the website www.betx5.com and any other trademarks, service marks and or trade names used by the Company (the Trademarks), and all materials in the betx5 Product/s (including but not limited to all software, text, methodologies, concepts, images, pictures, graphics, videos, and audio) are owned by us, and contain intellectual property rights and copyright protection. You acknowledge that you do not have any rights whatsoever in relation to any of such Trademarks or materials as referred to in this clause 8.2, you do not obtain any through your use of the betx5 Product/s and you cannot use them without our prior written consent.
9.1. If you have any dispute with regard to any outcome in the Services or any other activity, you must submit your complaint to the Company in writing within fourteen (14) days of the incident by email to email@example.com. You may also submit notices to the Company in writing at: Dr. M.J. Hugenholtzweg Z/N UTS Gebouw, Curaçao. Any notice the Company gives to you (save as otherwise set out herein) will be sent to the email address that you provided when you registered your account.
10.1. These terms and conditions as amended from time to time represent the entire agreement between you and us in relation to your use of the betx5 Product/s.
10.2. You confirm that, in agreeing to accept these terms and conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these terms and conditions. You agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these terms and conditions save that your agreement shall not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of these terms and conditions.
10.3. You may not transfer any of your rights under these terms and conditions to any other person. The Company may transfer its rights and obligations under these terms and conditions to a third party where your rights will not be affected.
10.4. Except insofar as these terms and conditions expressly provide that a third party may in their own right enforce a term of these terms and conditions, a person who is not a party to these terms and conditions has no right under local law or statute to rely upon or enforce any term of these terms and conditions.
10.5. If any part of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these terms and conditions and shall not affect the validity and enforceability of any of the remaining provisions of these terms and conditions.
10.6. No waiver by the Company of any of these terms and conditions shall be construed as a waiver of any preceding or succeeding breach of any of these terms and conditions.
10.7. Nothing in these terms and conditions shall be construed as creating any web affiliate, partnership or any other form of joint company between you and the Company.
10.8. If there is any inconsistency between these terms and conditions and any document incorporate by reference, these terms and conditions will prevail.
11.1. These terms and conditions are deemed to incorporate the Betting Rules and Regulations which govern, amongst other things, the Services offered, the methods of play and the Company’s settlement procedures and you confirm that you have read, understood and accept the Betting Rules and Regulations.
12.1. betx5 is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.
12.2. betx5's Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.
12.3.1 We are aware that whilst for the majority of Clients, gaming is simply an entertaining pastime, for a small number of people it can become a problems. For any players wishing to limit their gaming betx5 offers the auto-exclusion option. We ask our Clients to send us an email to firstname.lastname@example.org .
12.3.2 Auto-exclusion is a formal process through which we cease allowing the Client to utilise an account with us for a period of minimum 1 week up to a maximum of 5 years, upon request from the client himself/herself. During this time we cannot accept deposits or bets. We will close the client's account and return any remaining monies. Any ongoing bets will remain active and any winnings will be paid to the client on termination of the event. Once the auto-exclusion procedure has been started at the Client's request, it cannot be cancelled by the Company for any reason whatsoever and the client cannot open another account. Any accounts pertaining to clients who have auto-excluded themselves will not be automatically reopened, but after the expiry of the auto-exclusion period the Client may make a request over the telephone for the reopening of the account (no other method of activation is permitted). It is necessary by law to wait for 7 days before reopening the account or removing the self exclusion limits.
12.3.3 If you wish to use the option auto-exclusion, please contact Customer Service by phone or by mail at email@example.com , providing details of your account and stating the period for which you wish to be excluded from the game.
12.3.4 You can also independently suspend one or more sections of your account. Simply enter the section "My Account">"Responsible Gaming".
12.3.5 There are specific software products available to assist the Client with the auto-exclusion process, supplied by organisations such as ICRA.
12.3.6 With the controls and all reasonable checks in place to ensure that the client cannot access our websites and does not receive any publicity material on gambling from us during the auto-exclusion period, we cannot be held responsible towards the Client or any other third party, if the Client is able to continue to play on our websites or if publicity material is inadvertently forwarded to him and the Client continues to play on our websites or at the location of any third party. We also strongly recommend that the Client seeks urgent professional assistance is he/she continues to play during the auto-exclusion period (either with us or another operator).
12.3.7 We take all reasonable steps to ensure that the auto-exclusion procedure is adhered to. However the Client accepts that we are in no way responsible if he/she continues to play with any added accounts, in which he/she has changed any registration details (including cases in which the Client opens an account with the same details but inserted differently in the registration form).
14.1. These terms and conditions are effective from 01/01/2017 – 0.00 hrs [CEST].
15.1. The construction, validity and performance of this Agreement will be governed by the laws of Curaçao.
15.2. The English language version of this Agreement will prevail over any other language version issued by us.
Betting and Sporting Rules
1. General rules and arrangements regarding the placement, settlement and payouts of bets.
1.1. The customer declares upon the placement of bets:
1.1.1. That he or she is at least 18 years of age and the personal information provided in the registration process is truthful.
1.1.2. That he or she has been sufficiently informed as to the betting rules for all types of sports and is aware of the betting and payout limits and accepts these.
1.1.3. Is not aware of the outcome of the event upon which the respective bet is placed prior to the conclusion of the agreement.
1.1.4. That he or she is not involved and will not be involved in any manipulations which could influence the outcome of an event or several events which they bet on, and that he or she is not aware of any manipulations of these events.
1.1.5. That the funds with which he or she places bets do not stem from any unlawful action and that he or she freely disposes over such.
1.1.6. That he or she has read the information on the topic of the danger of addiction to gaming with respect to betting, and that he or she has not applied to be barred from gambling or betting with other private or state-run companies or is barred from gambling or betting at these.
1.1.7. That he or she places bets for himself/herself as an individual and not upon the commission or in association with other parties.
1.1.8. That he or she is not a member of a group which is barred from betting on this website. These are in particular: participants in the betting events on offer, active athletes or contestants, functionaries, coaches, etc., and moreover staff members of bookies or bet-placement companies.
The company is not subject to any obligation to review the correctness of the declarations as set out in 1 and the company is entitled at any time to cancel all or selected bets (including retroactively) after receiving knowledge of misrepresentations to bar the customer from all future betting, to close the betting account and to pay out the remaining funds in the account.
2. The betting event on whose outcome bets can be placed is determined by the company and can be found in game plan on the Internet. Solely bets with fixed win odds are offered.
3. The betting agreement shall come about through the acceptance of a betting offer. For a bet to be valid and correct, the bet which is electronically saved on the central computer of the Company shall apply. This may be viewed on the account. Any unilateral right to withdrawal from the Agreement on the part of the customer (cancellation of bets) following the conclusion of the Agreements is excluded. The customer may correct or delete the betting slip which has been virtually filled in until the final confirmation of the placement of the bet. Upon the confirmation of the placement of the bet, the customer shall be obligated to fulfill the Agreement and waives any right to revocation or withdrawal from the Agreement. The Customer shall be responsible himself/herself for bets placed and cannot appeal that data made available by the company may have been incorrect or incomplete.
4. There shall be no obligation on the part of the company to list additional information such as the type of competition (e.g. league match or cup match), shorter/extra time matches (e.g. in the case of friendly matches, mini tournaments, youth matches, indoor matches, etc.), match sites (e.g. neutral grounds), racing distances, etc.. If additional information is nevertheless provided, this shall be without engagement and not have any influence on the settlement of the bets. The same shall apply to all types of statistics, tables and live scores.
The company shall be entitled to void respective bets (including retroactively) if there is a suspicion of manipulation or betting fraud. In legal terms this shall mean that the stake monies in the bets in question shall be credited to the betting account and the customer barred from future betting, the betting account shall be closed and the remaining funds in the account can be paid out.
Suspicion of manipulation or betting fraud is in particular deemed to be present if, for example, one or more of the following criteria have been met:
- Stake monies on betting events with an unusual outcome;
- Stake monies with an unusually high payout results;
- Multiple betting with unusual matches / leagues;
- Staged bets with the same or pronounced changes in combinations;
- Betting which suggests a group of betters which is connected in terms of the time element and content.
5. The settlement of bets shall be performed after the ranking is announced. Disputed settlements or amounts credited for winnings regardless of the type must be received in writing (by mail, fax or email) no later than 14 days after the settlement of the event bet on at betx5 Ltd.
6. In the following cases an individual bet shall be deemed to be void and the stake monies paid back or, if the bet is part of a multiple bet or system bet, it shall be deemed to have won at odds of 1.00:
6.1. If the betting event does not take place as stated on the betting slip (wrong participants).
6.2. If the betting event is cancelled and it is not repeated within 72 hours after the original date (kick-off or starting time).
6.3. If the betting event is postponed to a date which does not lie within the next 72 hours. If the betting event is part of a tournament (Olympic Games, world championships, World Cups, European championships, European Cups, etc.), the bets shall also retain their validity after the expiry of 72 hours.
6.4. If the betting event is abandoned without an official settlement being issued by the referee/judges directly after the termination. If the terminated event is played until the end within the next 72 hours after premature termination, however, the bets shall remain valid. The bets shall also remain valid after the expiry of 72 hours if the betting event is part of a tournament (Olympic Games, world championships, World Cups, European championships, European Cups, etc.) and is played within such tournament framework.
6.5. Bets whose subject has already been decided upon prior to being abandoned (over/under first half, set betting, first goal, etc.) shall be excepted from this arrangement and shall definitely be settled.
6.6. If the placement of the bet is concluded after the actual kick-off of the event it is based upon. This shall not apply to those bets, however, which as a result of their type are offered by the company on an ongoing basis after the kick-off of the event, e.g. events lasting a long time which are placed on the victor or live bets which may also be placed even after the kick-off of an event.
6.7. If there is an obvious error in the odds (e.g. incorrectly reversed odds, incorrect decimal places, etc.).
7. In the event of matches where one team is the home team rights (league matches, cup matches, international competition, etc.) the team which is stated first on the betting slip shall always be the home team. In tournaments this arrangement shall not apply. In this case the home team may play without having the rights of the home team. If the home team stages the match – regardless of the reasons for such – at another sports product/s, all bets shall retain their validity unless the association in charge has reversed the home team rights.
8. The following rules shall apply in particular to the settlement of the betting outcome:
8.1. Solely and exclusively the results officially communicated by the association in charge shall apply to the settlement of a bet. Any retroactive changes in the result/ranking by the association in charge (so-called decisions "on the green table" shall not be deemed to have any effect on the settlement of the bets.
8.2. The result after the regular playing time (plus any extra time) shall apply. Any extra time or penalty shooting, etc., shall therefore not have any influence on the betting agreement unless the parties to the agreement have agreed upon something to the contrary by noting such in the records of the company (e.g. "tournament champion", "whoever makes it the next round", "including extra time", etc.).
8.3. In the event of elimination finals tournaments in individual types of sports, if a match/game is abandoned (due to injuries, etc.), that participant shall be deemed to be the victor who goes on to the next round (in the event of a final or placement match the participant who is declared victor). At the same time it shall not matter whether such participant plays in the next round or not. All bets which relate to the exact result (result betting, set betting, handicap betting, etc.) shall be deemed to be void and won at odds of 1.0. Bets whose subject was already decided before the match was abandoned (over/under, 1st set, etc.) shall be excluded from this arrangement and shall definitely be settled.
9. In the case of "dead heats" (two or more participants finish in the same place), the payouts shall be split (e.g. stake monies of 100 and odds for the winner of 1.8 yields a betting payout of 180. If there are two winners the payout is therefore 90 each, and if there are three winners 60 each). An exception is "head-to-head" betting (see rules for "head-to-head").
10. If the betting event takes place in accordance with these General Betting Terms and Conditions, and a participant or a team does not appear at the event, the betting agreement shall continue to apply ("play or pay"); this means that bets placed on a non-participant or a non-participating team by the customer shall be lost.
11. LIVE BETTING
In addition to the General Betting Terms and Conditions, the "Additional Rules and Arrangements for Live Betting" shall apply to live betting. If the rules made therein differ from the general sporting rules and arrangements, such shall apply to the execution of the live bet as separate treatments.
12. Rules for "Head to Head":
12.1. That participant shall be deemed to be the winner who occupies the better place in the ranking. If a participant withdraws prematurely in competition, bets on such participant shall be void and the other participant deemed to be the winner.
12.2. If one or both participants do not take place in the competition or tournament, all bets on this duel shall be deemed to have been won at odds of 1.00.
12.3. If both participants place the same in the ranking, the duel shall be deemed to be a tie. The same shall apply if both participants withdrawal prematurely as well. If no tie is offered, all bets on this duel shall be deemed to have been won at odds of 1.00.
12.4. If a participant has withdrawn, but is listed in the ranking as having placed, such participant shall be deemed not to have withdrawn.
12.5. In tournaments with elimination finals, that participant shall be deemed to be victor who makes it to the next round in the competition (2nd round before the 1st round, semifinals before the quarter-finals, etc.) or who reaches a better placement in the final result (victor of final before loser of final, etc.). If a qualified participant does not take part in the next round, such participant shall nevertheless be deemed to have reached the next round.
13. Special rules for individual types of sports and other offers:
If a game is abandoned – regardless of the reasons for such – because one team no longer has sufficient players on the field (7 players including goalie), the match shall be deemed to be cancelled and all bets shall be deemed to have won at odds of 1.0. Bets the subject of which has already been decided before the stoppage of play (over/under, 1st half, first goal, etc.) shall be excepted from this rule and shall always be settled.
Results at 90 minutes
All odds of the meetings are based on the official result at the end of 90 minutes of regulation play, unless otherwise specified. For betting purposes, realized results will prevail at the end of the expected 90 minutes of play, including any injury time. The 90-minute game does not include any overtime or extra time for golden goal or penalties.
Meetings postponed, suspended or anticipated
For betting purposes, a match which is not played or postponed will be considered non-participating, unless it is played during the next day by midnight.
Any bet on matches suspended before the 90th minute will be void.
The only exception to the rules suspended above relating to the meetings, about all meetings between clubs of South America, for which bets on the final result and the double chance (both pre-meeting in real time), will be assigned according to points accrued at the time of suspension, provided that the league counterparts of competence will result.
Matches not played at the site planned
If the home team and the host of a meeting in the list are reversed (for example, the match is played on the field the team was originally outside the home), in which case all bets made on the basis of the original program, will be void. If you change the location of the meeting (outside of the case in which the match is played on the field the visiting team) then bets already made will remain valid as long as the home team is still designated as such.
We will do everything possible to return to our site all the matches played on neutral ground. For those matches played on neutral ground (or not listed on our site), bets will stand regardless of which team is designated as the home team.
If an official calendar shows details of teams other than those listed in our website, bets will be void. An example is when the official calendar is specified beside the name of the team: 'reserves', 'age group' (eg. Under-18), the 'sex' (eg. Feminine / masculine).
Payment of bets
In the absence of any independent evidence, the bets will be assigned according to our statistics.
1X2: Three possible outcomes: 1 (home team to victory or at least the first in the list), X (draw) or 2 (away team's victory or at least the second on the list).
DC (Double Chance): The three outcomes 1, X and 2 above, are grouped into 3 groups: 1X, 12 and X2.
Draw No Bet (DNB): You have to predict which team will win the match. In the event of a tie, the bet will be void (and will not be considered for any bonus).
Correct Score: you have to predict the exact outcome of the meeting.
HT/FT: You have to predict the outcome of the first half and the end result of that meeting in the same bets.
1x2 Halftime: you have to predict the outcome of the first half: 1 1st HT (home team in the lead after the first time); X HT 1st (tie at the end of the first half) 1st HT or 2 (away team the lead at the end the first time).
1x2 2nd Half: you have to predict the result that there will be on the field, considering only the second time, not to mention the result at half time. Example: the score at rest between Man Utd - Liverpool 2-0 and the final result was 2-1 to Man Utd. The result of this type of bet is "2 2nd Half" (selection Liverpool), because the result of only the second time is 0-1.
1x2 Handicap: The result of a bet with a handicap can be obtained by adding the handicap to the final outcome of the meeting (or subtracting). It should be taken into account the sign (+ or -) and the number of goals.
Score/ No Score: you have to predict if the selected team (home or host) is able to score at least one network or not.
Total Goals: you have to predict the total number of goals to be scored in a match (0-1, 2-3, 4-6, or the exact number: 1, 2, 3, 4, 5, 6, 4 or more; 5 or more, 7 or more).
Total Goals HT: You have to predict the number of goals to be scored in the first half: 1st HT 1 + (one or more goals); 1st HT 2 + (two or more goals); 1st HT 3 + three or more goals), or during the second half: 2nd HT 2 + (two or more goals); 2nd HT 3 + (three or more goals).
HT More Goals: You have to predict what will be the portion of the game (first or second time) in which will be scored as many goals. If the same number of goals scored in the first and second time, or if no goals in two days, the winning selection will be "X".
1st Half Correct Score: you have to predict the exactly result as the first time the meeting ends.
Correct Score 2nd Half: you have to predict the correct score of the second half of the meeting: to determine exclusively the result count the goals scored in the second half, goals scored in the first half are not considered.
Home Team O/U: You have to predict if the number of goals scored by the home team will be greater or less than the number given as reference.
Away Team O/U: You have to predict if the number of goals scored by the away team will be greater or less than the number given as reference.
Odd/ Even goals: The result of the match ending 0-0 will be treated as an equal total number of goals. If the match is abandoned, all bets will be void.
Goal/ No Goal: Goal: Goal: Both teams to score at least one goal. No Goal: one of the team does not score or both teams do not score. If the match is abandoned after both teams have scored at least one goal, bets "Goal" will be considered winning bets while the "No Goal" will be losers. If the game is postponed or suspended on the result of 0-0, all bets will be void.
Goal Under/Over: You have to predict if the number of scored goals in the match will be below or above the target threshold of 2.5.You bet only in 90 minutes regulations of play . If a match is suspended before the end of 90 minutes of play, all bets will be void, unless the outcome of the bet has not been determined.
Number of cards in the meeting: The yellow card is worth 1, 2 the red card. Any second yellow cards are ignored for the allocation of bets (ie, the maximum value for player matches 3).
The outcome of the bets will be determined by reference to all available evidence and on the cards shown during the 90 minutes of play regulations. Any card shown after the final whistle of the meeting will be ignored for betting purposes.
The cards shown to those who are not included among the players on the field (eg coaches, players that will not take part in the meeting) will not be taken into account in calculating the total. If a match is suspended before the end of 90 minutes of play, all bets will be void, unless the outcome of the bet has not been determined.
First card received: In the event that two or more players receive a card for the same episode, for the purposes of allocation of the wager will be deemed the game winner who shows the first card by the referee. For betting purposes, are taken into account both the yellow cards that the red ones.
Mode of the next goal: Free kick - the goals must be scored on free kick before. Deviations will count only if the goal is awarded to the player who beats the punishment. Penalty kick - the goals must be scored directly from a penalty kick and the goal must be awarded to the player. Own Goal - The own goal must be awarded to the player. Header - The final touch by the player must be at the head. Tyre - All other modes not included above. No goals.
First team to score / Last Team to Score / Next Goal Own goals will be considered valid and in favor of the team assigned the net.
Last Team to Score: If the match is abandoned, bets will be void. If the match is not completed, all bets will be void.
betx5 Limited treats data concerning your personal information very seriously.
If you have any inquiry about your personal data or any doubts about these practices you can contact us by sending an email to: firstname.lastname@example.org.
We collect your personal data through the web page and the use of online forms and/or whenever you send information via email.
Additional data is also collected through the information contained in economic transactions (using our secure payment processor). For example, details of used credit cards, IBAN codes, etc.
Finally, we collect additional information about your visits to our web page.
Use of personal data
After you have given us your data, these will be used to:
- Provide and personalize services;
- Manage your questions and requests;
- Carry out market researches;
- Contact you (via email) with information regarding our products and services;
- If you have previously authorized us, such information may be shared with our partner (third party companies) that offer products and services that may be of interest to you.
Please let us know, at the moment of the creation of the account, if you want to receive information or products and services offered by us or other companies in our group by ticking the corresponding box.
You can also choose to stop receiving marketing communications at any time by following the instructions contained in each message or by sending an email to: email@example.com.
Cookies are a small piece of information sent by a server to a browser, which allows the same server to collect information from the browser.
From our part, Cookies are used to identify your account when you visit our website and to store the details of your login.
Most web browser allows you to disable cookies. If you want to know how to do this, please see the help menu of your browser.
Your personal information may be divulged by us, only if required, to:
- Companies in our corporate group,
- Potential business partners,
- Governmental authorities,
- Judicial authorities,
- Police forces and public order,
- Potential holders of our business,
- Subjects (individuals and/or legal figures) that we can use to process data on our behalf.
Other web pages
In case you accept being re-directed by our site to other web pages, you will be automatically accepting the fact that we are not responsible for any fraudulent use of your personal data.
Solely the operators of those web pages will be responsible for the processing of your personal information.
You have the right to access your personal data held by us.
To obtain a copy of your personal information held by us, write at:
Dr. M.J. Hugenholtzweg Z/N UTS Gebouw, Curaçao.
Given that the Internet is a global environment, be browsing our web site, you will be automatically accepting that your personal data will be transmitted and processed on international basis, therefore by electronically communicating with us, you will be acknowledging and agreeing to the way we process your personal information.