Whilst the majority of people do gamble within their means, for some gambling can become a problem. We post this section as a reminder to play safe and to play wise.
We want our players to have fun while playing at betx5, therefore we encourage responsible gaming. betx5 offers you the possibility to define your own limits of responsible gaming and give assistance to protect the boundaries you have established for yourself.
We understand that this can be a delicate subject to talk about with family and friends, so our communication on the subject is always handled with the utmost privacy.
Gaming should be a pleasurable experience and a form of entertainment. Borrowing money to play, spending above your budget or using money allocated for other purposes is not only unwise but can lead to significant problems at a later stage for yourself and others around you. We want you to enjoy our website, so bet responsibly and have fun!
You must be at least 18 years old (21 in case of Estonian players), or of legal age to gamble in the country in which you reside, to play at betx5. Appropriate age verification checks are carried out across all our businesses to ensure that no person under legal age plays within our live gaming facilities. Provision of inaccurate or dishonest information about a player's age will result in forfeiture of any winnings and may result in civil and/or criminal prosecution.
In order to protect minors from accessing the site, we recommend that responsible players install Internet filtering software on their computers. This provides the ability to control content displayed, block websites and set up passwords to prevent betx5 being available to underage players. There is a number of Internet filtering software choices available.
For customers who enjoy gambling frequently, it is not uncommon to overspend their budget from time to time. We advise that specific budget plans be made to ensure your gambling expenditure is affordable.Sometimes people deny the extent of their own problems and seek help only in crisis. Ask yourself honestly and if you think you might have a problem, set yourself the goal of stopping gambling for two weeks or a month as a test. If you are unable to achieve this, you could have a problem and might benefit from discussing your situation with a counsellor.
betx5 provides tools to help control your gaming. You can establish limits on the amount you deposit and on the amount that you can lose over a given period, be it daily, weekly or monthly.Requests to tighten your limits will take effect immediately, whereas requests to loosen those limits must await a seven-day cooling off period before taking effect. Our Customer Service will be happy to provide any further information required.
You can easily access a full history of transaction, withdrawals and deposits. A customer’s balance is always available through the "My Account" page and can also be seen from the betx5 Home Page.
These questions are provided to help you to decide if you are a compulsive gambler and want to stop gambling:
- Have others ever criticised your gambling?
- Have you ever lied to cover up the amount of money or time you have gambled?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you gamble alone for long periods?
- Do you stay away from work, college or school to gamble?
- Do you gamble to escape from a boring or unhappy life?
- Are you reluctant to spend 'gambling money' on anything else?
- Have you lost interest in your family, friends or pastimes due to gambling?
- After losing, do you feel you must try and win back your losses as soon as possible?
- When gambling and you run out of money, do you feel lost and in despair, and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone?
- Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
- Do you feel depressed or even suicidal because of your gambling?
If you answered, "Yes," to any of these questions you may want to consider preventive action.
If you believe you have a gambling problem or just wish to take an enforced break from gaming, betx5 gives you the power to temporarily or permanently exclude yourself from playing at betx5. By entering into a self-exclusion agreement with betx5 we will prevent you from using your account for the specified period.If you choose to exclude yourself permanently, you will be banned from playing with betx5 forever. If you opt for a temporary exclusion (min. 6 months), you may apply for reinstatement at a later date by phoning our Customer Service. Please note that a 24 hour cooling off period will be imposed.betx5 self-exclusion involves a joint commitment from betx5 and yourself. We will take reasonable steps to prevent you re-opening your account or opening new accounts. However, during the period of your self-exclusion, you must not attempt to re-open your accounts or to try and open new accounts.
Please send an email to firstname.lastname@example.org with your account details and the period (min. 6 months) that you wish the self-exclusion to apply to use our self–exclusion facility. Our Customer Service will be happy to provide any further information required or assist you with the Self Exclusion process.Furthermore it is possible to suspend autonomously one or more sections of your account.
Simply enter the section "My Account"> "Responsible Gaming". There are available three different options associated with each section of the site:
- Suspend the account until
- Maximum playable per days
- Maximum playable per weeks
There are many organisations that can provide you with support and assistance in case you develop a problem with gambling, and we recommend that players contact a self help organisation for additional help.The following websites offer advice and guidance. Each one contains help line numbers and an e-mail address that you may contact if you would like confidential advice and support.